Shipping Policy

Our goal is to make the ordering and delivery process as simple as possible. Here you’ll find all the information about how your order is processed and shipped.

 

Shipping Methods

We offer various shipping methods to ensure your order reaches you safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress. Please note that delivery times and fees will vary depending on the destination country and chosen shipping method.

Title

1. Order Processing Times

2. Delivery Times

3. Order Process on Veloris

4. Shipping Costs

5. Shipping Your Order

6. Additional Information & Customer Service

7. Important Notes

1. order processing times

  • After placing an order, we take 1 business days to process it.
  • Orders placed during the week are usually processed within 1 business day.
  • Orders placed on Friday evening or over the weekend may take a little longer to process.

2. delivery times

  • Once processed and shipped, your order is typically delivered within 6–21 business days.
  • Delivery times are estimates only and may vary because of carrier delays, customs processing, weather, or high-volume periods.

3. order process on melaris

Go to the product page and add the desired item to your cart by clicking the “Add to cart” button.


Make sure you’ve selected the correct variant, then click “Proceed to checkout.”

 

Enter your shipping details on the information page and click “Continue to shipping.”
Double-check your shipping information on the next page.
Note: All shipments are free of charge — Veloris always covers the shipping and delivery costs.

 

Continue by clicking “Proceed to payment” and choose your preferred payment method.

 

Available payment methods:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal
  • EPS
  • Sofort (direct bank transfer)

All payment options on Melaris are protected with SSL encryption, ensuring that you always pay in a secure environment.

4. shipping costs

  • We currently offer free shipping on all orders unless otherwise stated at checkout.

5. shipping your order

  • We make sure your order is processed and shipped as quickly as possible.
  • To keep prices fair, we group orders in bulk and ship them together once the minimum quantity is reached.
    This helps us contribute to a more sustainable and responsible world.

Note: During peak periods or under special circumstances (such as the Covid-19 pandemic), delivery times may be extended.

6. additional information & customer service

  • Would you like your order to be shipped the same day? Contact us via email: support@shopmelaris.com before completing your purchase — our support team will be happy to help you find the best solution.
  • For any further questions or concerns, you can always reach out to our customer service team.

6. important notes

  • Please ensure your shipping address is entered correctly at checkout. Melaris is not responsible for delays caused by incorrect shipping information supplied by the customer.
  • Delays: While we aim to deliver within the estimated time frame, shipping times are not guaranteed.